At Xscade Technologies Pvt Ltd, we strive to ensure your complete satisfaction with our products and services. We understand that there may be instances where you need to return a product or request a refund. To facilitate this process and provide clarity, we have outlined our Returns and Refunds Policy below:
1. Eligibility for Returns and Refunds:
a. Products:
- Our returns and refunds policy applies to physical products purchased directly from Xscade Technologies Pvt Ltd.
- To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
b. Services:
- Refund eligibility for services (e.g., website development, app development, digital marketing) will be assessed on a case-by-case
basis, considering the nature and progress of the service provided.
2. Timeframe for Returns and Refunds:
a. Products:
- You may initiate a return within [X] days of receiving the product. After this period, we may not be able to process your return.
- Refunds for returned products will be processed within [X] business days upon receipt and inspection of the returned item.
b. Services:
- Requests for refunds for services must be submitted within [X] days of the service commencement date. Refunds will be assessed
based on the progress and deliverables of the service.
3. Return Shipping:
a. Products:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged
item).
- We recommend using a trackable shipping service for returning products to ensure their safe arrival.
4. Refund Process:
a. Products:
- Upon receiving the returned product and confirming its eligibility for a refund, we will initiate the refund to your original payment
method.
- Please allow 7 business days for the refunded amount to reflect in your account, depending on your payment provider's policies.
b. Services:
- Refunds for services will be processed based on the terms agreed upon in the service contract or agreement.