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At Xscade Technologies Pvt Ltd, we strive to ensure your complete satisfaction with our products and services. We understand that there may be instances where you need to return a product or request a refund. To facilitate this process and provide clarity, we have outlined our Returns and Refunds Policy below:

1. Eligibility for Returns and Refunds:

a. Products: 
   - Our returns and refunds policy applies to physical products purchased directly from Xscade Technologies Pvt Ltd.
   - To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

b. Services: 
   - Refund eligibility for services (e.g., website development, app development, digital marketing) will be assessed on a case-by-case     

      basis, considering the nature and progress of the service provided.

2. Timeframe for Returns and Refunds:

a. Products: 
   - You may initiate a return within [X] days of receiving the product. After this period, we may not be able to process your return.
   - Refunds for returned products will be processed within [X] business days upon receipt and inspection of the returned item.

b. Services: 
   - Requests for refunds for services must be submitted within [X] days of the service commencement date. Refunds will be assessed

      based on the progress and deliverables of the service.

3. Return Shipping:

a. Products: 
   - Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged

   - We recommend using a trackable shipping service for returning products to ensure their safe arrival.

4. Refund Process:

a. Products: 
   - Upon receiving the returned product and confirming its eligibility for a refund, we will initiate the refund to your original payment

   - Please allow 7 business days for the refunded amount to reflect in your account, depending on your payment provider's policies.

b. Services: 
   - Refunds for services will be processed based on the terms agreed upon in the service contract or agreement.

Returns & Refunds Policy

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